At Boambla, we want you to be completely satisfied with your purchase. If you're not happy with your product, we offer a hassle-free exchange within 7 days from the date of delivery.

Eligibility Criteria for Exchange

• Product must be unused, unworn, and in original condition
• All original tags, labels, and packaging must be intact
• Product must be in the same condition as you received it
• Original invoice or proof of purchase must be provided
• Exchange request must be initiated within 7 days of delivery

Items NOT Eligible for Exchange

• Products marked as "Final Sale" or "Non-Exchangeable"
• Items that have been worn, washed, altered, or damaged
• Products with missing tags, labels, or packaging
• Customized or personalized products
• Discounted items during clearance sales (unless defective)

How to Initiate an Exchange

1. Contact Us: Email us at info@boambla.com or call +919619695556 with your order details
2. Provide Information: Share your order number, product details, and reason for exchange
3. Get Approval: Our team will review your request and provide exchange approval within 24-48 hours
4. Ship the Product: Pack the product securely with all tags and invoice, and ship it to our return address
5. Receive Replacement: Once we receive and inspect the product, your replacement will be shipped within 3-5 business days

Exchange Processing Time

Once we receive your returned product, our quality team will inspect it within 2-3 business days. If approved, your replacement product will be dispatched within 3-5 business days. You will receive tracking information via email.

We understand that sometimes a product may not meet your expectations. Boambla offers a return and refund option within 2 days from the date of delivery for eligible products.

Eligibility Criteria for Returns

• Return request must be initiated within 2 days of delivery
• Product must be in original, unused condition with all tags attached
• Original packaging and invoice must be included
• Product should not show any signs of use or damage
• All accessories, free gifts, and promotional items must be returned

Items NOT Eligible for Return

• Products used, worn, washed, or altered in any way
• Items purchased during final sale or clearance events
• Customized, personalized, or made-to-order products
• Products with damaged or missing tags and packaging
• Items marked as "Non-Returnable" on the product page

How to Initiate a Return

1. Contact Us: Reach out to us at info@boambla.com or call +919619695556 within 2 days of delivery
2. Provide Details: Share your order number, product name, and reason for return
3. Get Return Authorization: We'll send you a return authorization and shipping instructions
4. Ship the Product: Carefully pack the product with all original items and ship to our return address
5. Receive Refund: After inspection, your refund will be processed to the original payment method

Refund Processing Time

Once we receive and inspect your returned product (typically 2-3 business days), we will process your refund within 5-7 business days. The refund will be credited to your original payment method. Bank processing may take an additional 3-5 business days depending on your bank.

Refund Methods

• Original Payment Method: Refunds will be credited to the payment method used during purchase
• Store Credit: Alternatively, you can opt for store credit for future purchases
• Bank Transfer: In some cases, refunds can be issued via direct bank transfer (subject to approval)

At Boambla, we take great care in packaging and shipping your orders. However, if you receive a damaged or defective product, we're here to help make it right.

What to Do If You Receive a Damaged Product

1. Inspect Immediately: Check your product upon delivery for any visible damage
2. Document the Issue: Take clear photos of the damaged product and packaging
3. Contact Us Promptly: Email us at info@boambla.com within 48 hours with photos and order details
4. Quick Resolution: We'll arrange a free replacement or full refund based on your preference

Our Commitment

We are committed to ensuring 100% customer satisfaction. If you receive a defective or damaged product, we will:

• Provide immediate resolution within 24 hours of notification
• Offer free return shipping with prepaid labels
• Send a replacement product on priority shipping at no extra cost
• Process full refunds without any deductions