At BOAMBLA, refunds are not offered as a standard resolution for all orders.

Refund requests are reviewed only in specific approved cases, primarily where a delivered product is found to be damaged and the return claim is accepted after review.

By placing an order on our website, you acknowledge and agree to this refund policy.

Refunds are not applicable for size issues, fit preference changes, colour expectations based on screen differences, or change-of-mind requests after order placement.

Refunds are also not applicable for products that have been used, washed, altered, damaged after delivery, or returned without original tags and packaging wherever applicable.

Orders placed during special sales, promotional campaigns, limited drops, or discount events may be non-refundable unless otherwise required by law.

If a customer receives a damaged item, they must contact BOAMBLA within 48 hours of delivery with the order ID, issue summary, and clear supporting photos or an unboxing video.

Once the claim is reviewed and approved, BOAMBLA may choose to offer a replacement, store credit, or refund depending on stock availability, product condition, and the nature of the issue.

Approval of a damaged-item claim does not automatically guarantee a refund, as the support team may first attempt the most suitable resolution.

If the delivered product is correct but the size is not suitable, customers may request a replacement instead of a refund, subject to stock availability and policy approval.

The item must be unused, unwashed, and in original condition with tags intact for any replacement review.

Customers are strongly advised to check the size guide before placing an order to reduce the chance of size-related issues.

If a refund is approved, it will be initiated to the original payment method or another approved mode as determined by BOAMBLA.

Refund processing timelines may vary depending on the payment provider, banking channels, and verification requirements.

BOAMBLA is not responsible for delays caused by external banks, payment gateways, or financial institutions once the refund has been processed from our side.